DACCORD LOGO- sa-nt36 Beulah Road

Norwood SA 5067

Tel: (08) 8132 3299

Critical Incident Tel: 1300 887 724

Fax: (08) 8132 3232

Email: admin@daccord.net.au

 

 

ABOUT US

D’Accord is an industry leader in providing services in Employee Assistance Programs (EAP), critical incident stress management services, workplace training, mediation, assessment and organisational consultancy services.   We have the capacity and infrastructure to successfully provide services to public and private organisations across Australia and assure immediate response nationally, 365 days a year, 24 hours a day. 

D’Accord has developed a reputation for providing timely and cost effective EAP and critical incident management services to meet the specific needs of organisations. 

Our professionals have a broad range of disciplines with diverse work backgrounds and long-term experience. 

What is EAP?

At times we experience problems at home or at work.  The Employee Assistance Program or (EAP), is an independent and confidential counselling and advisory service to assist in any work or family related difficulties that my be affecting your general well being or work performance.

Your EAP can Assist with

  • Relationship & Family problems
  • Alcohol/drug/gambling dependency
  • Grief & Bereavement
  • Anxiety, depression, stress, self doubt & panic  attacks
  • Work related stress & anxiety
  • Changes at home/work
  • Financial & Legal worries
  • Career assessment & guidance
  • Interpersonal conflict
  • Concerns about children
  • Retirement and redundancy
  • Coping with life-threatening illnesses
  • Emotional stress
  • Relationships with co-workers
  • Trauma-critical incident stress

If you have any concerns about any of these then the EAP can be of benefit to you.

Why use counselling?

Unresolved problems have an impact on both our work and private lives.  The EAP provides an opportunity and environment to both identify and manage these work related and personal issues before they become unmanageable.

It is very useful to talk to someone who is:

  • external to your workplace
  • not involved in the problem
  • skilled in getting you to talk about what’s bothering you
  • expert in helping you solve your problems or assisting you in how best to cope with them

Is the service confidential?

Counselling is conducted by D’Accord on a totally impartial and confidential basis.  All information remains private and no details will be disclosed without permission.

Counsellors are bound by their own professional ethics not to divulge any information you share with them, unless you authorise them to do so in writing.

Any information you exchange in privacy with a counsellor is held in the strictest confidence.

The only time information will be released is where you provide written consent in situations that warrant the intervention of senior staff or medical parties.

The only departure from this is where an individual is at risk to themselves or others, or when a criminal offence comes to the notice of the counsellor.

What is a counselling session like?

Face-to-face counselling sessions take place in a relaxed, private setting free from the stresses of work.  The EAP staff are trained to identify and help you solve your problems is a three-stage process:

  • Clarifying the problem
  • Identifying options
  • Developing an action plan

All discussions are focussed on your needs, helping you see things in a different light and to develop plans to approach difficult issues in a constructive manner.

Will counselling affect my job prospects?

Use of the EAP service has full management support.  Because of the confidential nature of counselling, use of an EAP will not and cannot be held against you or detract from your employment opportunities.